There is a constant stream of advertisements for “create your own website” for free, after 30 days pay only $7.99/month or simple sounding ads like “Design your website in minutes.”

It’s sounds so easy and the price sounds unbeatable.  In the early days of the internet this might have been just the tool for many businesses.  As a web designer who codes these templates are cumbersome to use. For the novice they require a lot of time and frustration to learn the software.  You will still need your content: photos and page copy.  Your photos need to be optimized to download  quickly, so you need some photo editing skills and learn how to choose what compression is best.  You need to spend time learning at least some basic search engine optimization (SEO) and learn about meta data to compete for organic results.  All of the above are the nuts and bolts of using a template website.

Websites need “call-to-actions” which are eye appealing and well placed.  Navigation needs to be simple – easy to figure out so customers can quickly find what they are looking for.  Frustrated visitors won’t become your client.

Beyond all the code and functionality, yes, design matters.  A welcoming website sets a tone for your business, the same as a showroom displays your products.  The layout and design bring all the elements together.  The bottom line is people will judge your business based on the looks of your website.  Statistics reveal over 90% of people said they trusted or mistrusted a website based on design alone, less than 10% said it was content.

It’s much like packaging of food.  Yes the generic brand is cheaper, but the jar/box isn’t nearly as creative as the name brands, who give great thought and expense to their brand.

While it doesn’t have to be award winning you want your design to send a message of trust, professionalism and quality.  You know your business, hiring a professional to create your website is a good investment.